Shipping policy

SHIPPING POLICY – VAYRAA

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At VAYRAA, we aim to deliver your orders quickly and securely through our trusted logistics partner.

1. Shipping Partner

All orders are shipped via Qwikin and its delivery network partners across India.

2. Order Processing Time

  • Orders are processed within 1–3 business days
  • Orders placed on weekends or holidays will be processed on the next working day

3. Delivery Time

  • Estimated delivery time: 4–8 business days depending on location
  • Remote areas may take longer

❗ Delivery timelines are estimates and not guaranteed

4. Shipping Charges

  • Shipping charges are calculated at checkout
  • Any promotional free shipping offers (if applicable) are limited-time and may be withdrawn anytime

5. Cash on Delivery (COD)

  • COD is available on selected orders/locations
  • VAYRAA reserves the right to confirm orders via call or message before dispatch
  • Orders may be cancelled if not confirmed

❗ Repeated fake/failed COD orders may lead to restriction from future purchases

6. Order Tracking

  • Once shipped, tracking details will be shared via email/SMS/WhatsApp
  • Customers are responsible for tracking their order status

7. Delivery Attempts

  • Our delivery partner will attempt delivery 2–3 times
  • If the order is not accepted or delivered, it may be marked as RTO (Return to Origin)

8. RTO (Return to Origin) Policy

If an order is returned due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept order

Then:

  • Re-shipping will only be done after prepaid payment + shipping charges
  • COD option may be disabled for future orders

9. Delays & Issues

VAYRAA is not responsible for delays caused by:

  • Courier partner issues
  • Weather conditions
  • Public holidays or unforeseen circumstances

However, we will assist you in tracking and resolving issues.

10. Damaged or Missing Orders

  • Any damage or missing item must be reported within 48 hours of delivery
  • Unboxing video is mandatory for claims

11. Incorrect Shipping Details

  • Customers are responsible for providing accurate address details
  • We are not liable for losses due to incorrect information